Refund policy

Last updated: 7 October 2026

30-Day Returns

You may request a change-of-mind return within 30 days of delivery. For requests made after the statutory 14-day cancellation period, our additional voluntary offer applies to items that are unopened, unused and undamaged, with their original packaging, accessories and manuals. Tell us within 30 days of delivery and send the item back within 14 days of your request. These conditions do not restrict your statutory cancellation rights or rights for faulty goods.

To begin a return, email support@theredlightco.co.uk with your order number or other details that help us identify your purchase. You do not need to give a reason when exercising your statutory cancellation right.

Return Address

Trading as The Red Light Co.
189, 3 Riverlight Quay
London SW11 8BF
United Kingdom

Please email us when returning an order so we can provide instructions and identify your return. You do not need our approval to exercise your statutory cancellation right.

For ordinary change-of-mind returns, you are responsible for return postage unless we agree otherwise. If an item is faulty, damaged on arrival, incorrectly supplied or not as described, we will provide an appropriate remedy and cover reasonable return costs where required by law.

Your Statutory Right to Cancel

UK customers buying online normally have the right to cancel qualifying purchases without giving a reason within 14 days after delivery. Tell us clearly that you wish to cancel; an email is sufficient. You then normally have a further 14 days to send the goods back. This legal right exists alongside our 30-day returns policy and does not depend on us approving your cancellation.

For statutory cancellations, you may open the packaging and inspect the product as you reasonably would in a shop. If handling goes beyond what is necessary to establish its nature, characteristics and functioning, we may make a legally permitted deduction for any resulting loss in value. Include the accessories, manuals and original packaging where reasonably possible; missing original packaging does not, by itself, remove your statutory rights.

Optional Cancellation Form

You may copy the form below into an email or send it by post if you wish to cancel. Using this form is optional; any clear statement that you wish to cancel is sufficient.

To: The Red Light Co., 189, 3 Riverlight Quay, London SW11 8BF, United Kingdom. Email: support@theredlightco.co.uk.

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Refunds

We will notify you once we receive and check your return. Refunds for eligible returns go to the original payment method, unless we agree another method with you without charging a fee. We issue refunds without undue delay and within 14 calendar days of receiving the returned goods, subject to any earlier statutory deadline below. Your bank or payment provider may need additional time to display the refund.

For statutory cancellations, we refund without undue delay and within the legal deadline: normally within 14 calendar days of receiving the goods back or, if earlier, evidence that you sent them back. If we have offered to collect the goods, the deadline is normally 14 calendar days after you tell us you are cancelling. Checking a return will not extend a statutory refund deadline.

Where required for a statutory cancellation, we also refund the applicable standard outbound delivery cost. Any extra charge for a delivery upgrade above standard delivery is refundable only where the law requires.

Faulty or Damaged Products

UK customers have statutory rights if goods are faulty, not as described or not fit for purpose. Depending on the circumstances and timing, you may be entitled to a refund, repair or replacement. Contact support@theredlightco.co.uk with your order details and a description of the issue so we can help. These rights are separate from and additional to our voluntary warranty and are not limited to our 30-day returns window.

Where you are entitled to a refund for faulty goods, we issue it without undue delay and within 14 calendar days of agreeing that you are entitled to it. We cover reasonable return costs where required by law.

1-Year Warranty

The Red Light Co., at the return address above, provides a 1-year warranty against manufacturing defects for The Red Light Co. devices delivered in the United Kingdom. The warranty runs from the date of delivery and covers defects arising during normal intended use.

The warranty does not normally cover accidental damage, misuse, neglect, unauthorised modification, improper storage, normal wear and tear, or purely cosmetic damage that does not affect function.

To make a claim, email support@theredlightco.co.uk with proof of purchase and details of the problem. Depending on the issue, we may repair or replace the device or provide another appropriate remedy. This warranty does not affect your statutory consumer rights.