Shipping policy

Last updated: 7 October 2026

Free UK Delivery

The Red Light Co. offers free standard delivery throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and UK islands. No regional surcharge applies to standard delivery.

Estimated standard delivery: 3–5 working days after dispatch. Please allow 1 working day for order processing before dispatch. Working days are Monday to Friday, excluding UK bank holidays.

Order Processing

Order processing takes 1 working day before dispatch. Orders placed on weekends or UK bank holidays begin processing on the next working day. The estimated 3–5 working days for standard delivery starts after dispatch.

Dispatch Location

Orders are dispatched from 189, 3 Riverlight Quay, London SW11 8BF, United Kingdom.

Panel and Stand Deliveries

The panel and stand are shipped separately and may arrive in different parcels or on different days.

Tracking

We email tracking details once your order has been dispatched and tracking information is available.

Delivery Address

Please enter a complete and accurate delivery address at checkout. If you notice an error, contact support@theredlightco.co.uk immediately. We will try to help, but cannot guarantee a change once an order has been dispatched.

Delivery Delays

Delivery estimates are not guarantees. Unusual courier, weather or operational delays may occasionally occur. If your order has not arrived within the expected timeframe, contact our UK Support team at support@theredlightco.co.uk so we can investigate and help resolve the problem.